Refund & Cancellation Policy

Effective date: [[EFFECTIVE DATE]] · Content Factory

This policy explains how subscriptions, cancellations and refunds work for Content Factory, operated by [[COMPANY LEGAL NAME / SRL]]. It forms part of our Terms of Service.

1. Subscriptions

Paid plans are subscriptions billed in advance on a recurring basis (monthly, unless stated otherwise) through Stripe. Each billing period grants a monthly usage quota that resets each cycle and does not roll over.

2. Cancellation

• You can cancel at any time from your Billing page (Stripe billing portal).
• Cancellation stops future renewals. You keep access until the end of the current paid period; we do not automatically refund the unused portion of a period.

3. EU right of withdrawal (14 days)

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract. Because Content Factory supplies digital services that begin immediately, by starting to use the Service (e.g. creating your first job) during the withdrawal period you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service has been fully performed. To the extent the service has only been partly performed, any refund may be reduced proportionally to what you have used.

4. Refunds

• Outside your statutory rights, we offer a goodwill refund window of 14 days from the initial charge, provided you have not substantially used the monthly quota. [[Adjust or remove this window to match your policy.]]
• Refunds are issued to the original payment method via Stripe and may take several business days to appear.
• We may decline refunds for accounts that violated our Terms, abused the Service, or where the quota has been substantially consumed.
• Nothing here limits mandatory consumer-protection rights you have under applicable law.

5. How to request a refund

Email [[contact@yourdomain.com]] from your account's email address, including your account email and the approximate date of the charge. We aim to respond within a few business days.

6. Failed payments

If a renewal payment fails, we may retry it and may suspend paid features until payment succeeds. Repeated failure may result in cancellation of the subscription.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we will try to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account.

8. Contact

[[COMPANY LEGAL NAME / SRL]] — [[contact@yourdomain.com]].

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Questions about this document? Contact us at [[contact@yourdomain.com]].

Terms · Privacy · Refund